Old Mutual South Africa has found itself at the center of controversy on social media, accused of underpaying customers on policy settlements and imposing financial burdens on employees for missing client payments.
Social media platforms have been inundated with complaints from dissatisfied customers and ex-employees recounting their negative encounters with the insurance giant.
One former employee, @ceekaylab, revealed on Twitter that she and her colleagues were fined their commissions upon leaving the company, leaving her with a staggering bill of R160,000 over the past four years.
This revelation sparked a cascade of similar stories from others who shared their grievances about Old Mutual’s practices.
Another user, Sebabatso Molefi (@Seba_S_M), disclosed how a former colleague was coerced into paying missed client contributions out of their own salary, leading to legal threats from the company.
Molefi also detailed her own struggles in accessing her mother’s pension funds from Old Mutual, despite obtaining a court order mandating the release of the funds.
Celebrities like Zakes Bantwini and Sizwe Dhlomo joined the conversation, expressing their dissatisfaction with the company’s payout policies.
These complaints echo previous incidents, such as the widely publicized case in 2019 when a family resorted to drastic measures to force Old Mutual to honor a funeral policy claim.
As of Sunday afternoon, Old Mutual has yet to issue an official statement addressing the allegations. However, the company’s social media account acknowledged the Molefi incident, citing privacy concerns and affirming their commitment to resolving the matter privately.
Efforts to obtain a response from Old Mutual have been unsuccessful at this time.